User account

Please fill out the form below to register with TimeMaster's Online Website. Upon review of your credentials and successful registration, we will email you a link to log in and create your password. The More information you can provide will make it quicker to be approved. Most online accounts are approved within 24 business hours. Thanks for your business.
Account information
Spaces are allowed; punctuation is not allowed except for periods, hyphens, and underscores.
A valid e-mail address. All e-mails from the system will be sent to this address. The e-mail address is not made public and will only be used if you wish to receive a new password or wish to receive certain news or notifications by e-mail.
Please re-type your e-mail address to confirm it is accurate.
Address
Account Information
If you have an account number with TimeMaster please enter it here for faster approval.
Enter Tax Exempt Number here if you are a reseller in the state of KY.
Please enter your company website address.
If you are a licensed technician, please enter your license number. Entering this will speed up approval process.
Which state are you licensed in?
If you are a member of a Professional Organization please enter the Organization Name.
Your Organization Membership Number. (Another way that will speed up approval process)
Terms of Use

Using our Website

TimeMaster welcomes everyone to visit our site and to browse the products and technical information we have available. Most of the site is available to the general public to view. However, due to the security nature of the products we offer, we limit the ability to purchase products and some technical information to authorized security professionals.

Security professionals are welcome to register as an authorized user and purchase products through our website. Please see the “create an account” tab to register your company. The authorization process may require up to two business days to complete.

Purchasing and Payment Options

TimeMaster has no minimum purchase quantity or dollar amount to place an order through our website. Our payment terms are credit card, check, or money order. We accept MasterCard, Visa, and American Express.

TimeMaster makes every effort to keep pricing on our website current however pricing is subject to change without notice including sale and promotional prices. Pricing shown on our website does not include shipping, sales tax or duties if applicable.

Shipping

All shipments will be F.O.B. Lexington Kentucky, USA. All orders will be shipped by FedEx ground unless otherwise requested. UPS, USPS and express or next day shipping is also available. Additional shipping charges may apply.

Shipping insurance will be added for all orders over US$1,500.00. Shipping insurance is available for shipments of lower value if requested by purchaser. Additional shipping charges will apply.

Any orders placed after 4pm EST may not be shipped out until the following business day.
Currently TimeMaster Inc. Website only ships within the United States. For any orders that needs to be shipped outside the United States please feel free to call in your order.

Partial Shipments - When payment is captured for partial orders, the first payment capture will include shipping for products shipped, any discounts on shipped products, and all shipped items. When subsequent shipments are made, payment will be captured for the items shipped and any additional shipping charges that may apply at that time. Shipping may vary from the estimated amount payed during checkout.

Damaged Goods Due to Shipment

If an order is received with damage due to shipping or the shipment is lost, please contact TimeMaster at sales@time-master.com or 1-888-798-8465 or 1-859-259-1878. We will begin an investigation with the shipping company and work toward a satisfactory resolution.

 

 

Product Warranty Statements

TimeMaster, Inc. is a wholesale distributor of security products and tools and therefore has no specific warranty or our own either expressed or implied. We do however act on our customer’s behalf with any specific manufacturer to ensure any stated warranty from the manufacturer of the product is fully and correctly applied. Please see our warranty section for the specific written warranties and limitations for each manufacturer we represent. If there are any questions concerning product warranties, please contact us at sales@time-master.com or 1-888-798-8465 or 1-859-259-1878.

Product Returns

With the exception of ‘special order products’ you may return a product to TimeMaster within 30 days for a full refund of the product price. Product must be in the original packaging and in new unused condition. In some cases product may be authorized for return after 30 days but may have a restocking fee of up to 25%. No returns will be accepted for refund after 90 days.

For defective products that fall under the manufactures warranty, TimeMaster will contact the manufacturer and handle the warranty process on behalf of our customer.

Before returning any product a Return Material Authorization number (RMA) must be obtained. To receive an RMA number, see the RMA section of the website or contact customer service at sales@time-master.com or 1-888-798-8465 or 1-859-259-1878.

Website Access and Membership

TimeMaster’s website is available for general viewing with some access limitations to certain information on our site. A membership registration is available for security professionals that have a verified need to access more information. If a membership is granted, a user name and password will be issued and must be used to access additional information on our website.

By accepting a membership to the time-master.com website you also accept the responsibility to protect the confidential user name and password issued. These credentials are not to be shared with or used by any other person to gain access to TimeMaster’s website. TimeMaster, Inc. reserves the right to terminate access to our website, refuse any order placed through the website or deny any services at our discretion.

Privacy Policy

 

    TimeMaster recognizes and respects the fact that your privacy both personal and business is very important. This policy outlines the types of information we receive when you use time-master.com and the steps we take to safeguard this information. TimeMaster sets the highest standards of professional business practices in all of our operations and are dedicated to protecting our customer and visitors privacy while using our website.

 

Company and Personal Information

    TimeMaster receives identifiable information from visitors to our website on a voluntary basis. This information may include name, business name, address, email address and telephone number.

    This information is collected when you request information from us, join our site as a member or place an order through our secure online ordering process. Any information collected is used to improve our website, notify our visitors of updates if requested, and respond to visitor inquiries.

    Information received from any visitor will only be used for internal purposes and be considered as company confidential information and will never be sold or provided to third parties.

    During your visit to our website we may use ‘cookies’ to help personalize your online experience. ‘Cookies’ are the identifiers that transfer to your computer through your Web browser and enables our systems to recognize your browser. The purpose of a ‘cookie’ is to tell the Web server that you have returned to our website. For example, if you register with any of our website's services, a ‘cookie’ allows time-master.com to recall your specific information on subsequent visits. You do have the ability to accept or decline cookies by modifying your Web browser.

Updates and Effective Date

    Time-master.com reserves the right to make changes to this policy. If there is a change in our privacy practices, we will indicate on our site that our privacy policy has changed.

Agreeing to Terms

    If you do not agree to time-master.com's Privacy Policy as posted on this website, please do not use this site or any services offered by this site.

Your use of this site indicates acceptance of this privacy policy.

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